Last updated: 23 September 2026
Pay for any IPTV Pro package, and for the next 30 days you can change your mind and have the money returned. No explanation is required — though knowing what disappointed you helps us improve.
The 30 days start on the day payment clears, not on the day you finish setting up.
This guarantee is something we offer by choice. It is added to the protection the Consumer Protection Act 68 of 2008 already gives you, never a substitute for it. Section 10 explains how the two relate.
Before paying anything you can have 24 hours free on your own screen and your own internet line, with no card details asked for.
For a service sold on picture quality, that evening matters. Put a 4K channel on your 4K screen, run two rooms at once if you plan to, and watch at peak time. You will know more than any description could tell you.
Use the WhatsApp button on our contact page, or email contact@iptv-pro.co.za with Refund claim as the subject.
Include three things so we can find the order straight away: the number or email you ordered from, the payment date and the package.
If the problem is one we can put right quickly, we will offer to — but the offer never stands in the way of the refund. If you still want your money back, you get it.
IPTV Pro is sold on quality, so a complaint that the picture is not what was promised is one we treat as serious. If the service does not match what our site describes, it is covered by the 30-day guarantee.
It helps to tell us which channel and which device. Three patterns come up most: 4K stuttering while HD plays smoothly usually means the line cannot carry 4K; a single channel misbehaving while others are fine usually means the fault is ours; and everything struggling together usually points to the home network or the device. We will tell you which we think it is and why — and your claim stays open while we look.
One thing we will explain rather than refund: a channel broadcast in 1080p is not 4K, and no service can make it so. Our terms say this plainly, and a channel's native resolution is not a fault.
Extra connections added through Multi Room carry the same 30-day guarantee, counted from the day each one was added.
If additional screens are not working as they should, tell us how many are running and on what line. Several streams in 4K need a connection with room for all of them; if the line is the limit we will say so and suggest a mix — some screens in HD, say — that fits.
You can have Multi Room refunded on its own and keep your main package, or claim for the whole order. Either is fine.
Licences for player apps. Some apps charge their own fee. That payment goes to the app's publisher, not to us, so we are unable to refund it. If you are unsure whether you need a paid app, ask before buying one.
Equipment. A streaming stick, box, screen or router bought elsewhere is covered by the seller's return policy, not ours.
Your bank's charges, including foreign-exchange fees and crypto network fees.
Claims made after 30 days. From then on a refund is not something we owe — but tell us anyway if something is wrong. Where the cause is on our side, we will still put it right.
Most claims are approved within one or two working days.
Money goes back to the method you paid with. When it appears is up to your bank: card refunds commonly take five to ten working days to show, PayPal is often faster.
If it seems slow, your bank can usually see an incoming refund before your statement does, so check with them first — then let us know and we will follow it up.
Crypto payments are refundable. The amount is fixed at the rand value on the day you paid, so neither of us gains or loses because the exchange rate moved in between.
We return it in the coin you paid with, converted from that rand figure at the rate on the refund date, less the network fee for sending it.
A crypto transfer cannot be reversed once sent, so we can only refund to a wallet address you give us. Please double-check it — funds sent to a wrong address are lost to everyone, us included.
The guarantee is there so trying IPTV Pro carries no risk. It is not a route to watching for free.
We may refuse a claim where there is clear evidence of misuse — for example, repeated purchase-and-refund cycles across different accounts, payment methods or devices — or where the account broke our terms, for instance by sharing or reselling the login.
If we refuse, we tell you why. A refused guarantee claim has no effect on any right you hold under the Consumer Protection Act.
The Act gives you rights whatever any business's policy says, and this page does not limit them.
Among them are the right to a service of reasonable quality that matches its description (section 54), the right to honest dealing free of misleading claims (section 41), and, where a sale resulted from direct marketing, a cooling-off right (section 16).
We will not ask you to give up any of those, and we do not rely on any exclusion the Act forbids. Take whichever is better for you: where our 30 days are more generous, use them; where the Act gives more, use the Act.
If we cannot settle a dispute between us, the National Consumer Commission and accredited consumer courts and ombuds are open to you at no cost — see thencc.org.za.
Buying again. Each new purchase is a separate order with its own 30-day guarantee.
Upgrading to a longer package. The guarantee covers the extra amount you paid, counted from when you paid it.
Because nothing renews automatically and no payment method is stored, you will never be charged unexpectedly, and so never have to claim back a charge you did not intend.
Talk to us before anything else. Nearly every case is settled within the day, and a refund from us arrives far sooner than a bank dispute.
Disputing a payment with your bank without contacting us first slows things down for both sides, often by weeks. It does not affect your right to challenge a payment you genuinely did not make.
Beyond that, the routes in section 10 remain available to you.
We may update this policy. The version shown here is current, with its date at the top.
Your order is governed by the version that was live on the day you paid.
WhatsApp through our contact page, or email contact@iptv-pro.co.za.
This policy is part of our terms and conditions.
